Trust Center
Security and privacy are at the core of everything we build. We are committed to transparency and the highest standards of data protection.
SOC 2 Type II
ISO 27001
HIPAA
GDPR
Industry Standard Compliance
Data Privacy
We never sell your data. You own your call recordings, transcripts, and customer information. We only use data to improve your specific AI model.
Encryption
Data is encrypted at rest using AES-256 and in transit using TLS 1.3. Your conversations are secured with industry-leading protocols.
Infrastructure
Hosted on secure, Tier 4 data centers with multiple redundancies and 24/7 physical security monitoring.
Compliance
Built to meet the rigorous standards of HIPAA for healthcare and GDPR for privacy in the UK and EU.
Security FAQ
Where is my data stored?
Data is stored in regionally isolated data centers. For UK customers, data resides in our London region (AWS) to ensure compliance with local data residency requirements.
Who has access to my call recordings?
Only authorized personnel within your organization. RandleadAI employees only access data when explicitly requested for support purposes, and all access is logged and audited.
How do you handle HIPAA compliance?
We sign Business Associate Agreements (BAAs) with healthcare providers. Our systems are configured to redact PHI (Protected Health Information) and ensure all data handling meets HIPAA requirements.